At PH Labels Ltd, we take pride in the quality of our products and aim to ensure our customers are completely satisfied. If for any reason you are not happy with your purchase, we’re here to help.
Returns Eligibility
- Items must be returned within 14 days of receipt.
- Products must be unused, in their original packaging, and in resalable condition.
- Custom or personalised items (e.g. bespoke labels or printed products) are non-returnable, unless faulty.
Faulty or Incorrect Items
If you receive a faulty or incorrect item:
- Please contact us within 7 days of delivery at sales@phlabels.co.uk or call 01625 575040.
- Include your order number, a description of the issue, and photos if applicable.
- We will arrange a replacement or refund, and cover any return shipping costs.
How to Return an Item
- Contact our team to request a return authorisation.
- Package the item securely, including your order details.
- Send the item to the return address provided by our team.
Note: Return shipping costs (for non-faulty items) are the responsibility of the customer.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 working days to your original payment method.
Need Help?
If you have any questions about returns, please don’t hesitate to contact us:
- 📧 Email: sales@phlabels.co.uk
- 📞 Phone: 01625 575040
- 🌐 Website: phlabels.co.uk